Knowledgebase

You are able to run your own backups via the cpanel interface that is provided to you at https://www.yourdomain.com.au:2083/

If you have accidently deleted your files on your account and if you have not performed your own backups, there is a chance we can get your data back for you. The following options are available but please keep in mind we do not guarantee the most recent recovery.

1. If your data was lost during work hours, you must contact us immediately for restoration. If we can restore the data there will be a $60 charge.

2. If your data was lost after work hours, you must contact us the next business day for recovery. If we can restore the data there wil be a $60 charge.

3. If the data lost is older than 24 hours, there is a chance we may it on an offsite backup. If we can recover it this way, there will be a $60 charge.